How long does the hair last?
You should always treat your hair like you would treat your own natural hair. Meaning no low quality products, no over usage of heat or hair dye, proper conditioning, etc! Our virgin hair can last up to 8 months, depending on hair care. With proper care you can use the hair for multiple installs.
How often should my hair be washed?
Condition/co-wash your hair before installing for the BEST results and co-wash your hair at least once a week. Use little to NO shampoo unless it contains conditioning products! Shampoo strips the natural shine of the hair and with the harsh chemicals often found in them could cause extreme dryness. Our curly/wavier textures will need more maintenance compared to ‘Body Wave’ and ‘Straight’. (SEE RECOMMENDED PRODUCTS ON HAIR CARE PAGE)
Can the hair be straightened and/or curled? Bleached and/or colored?
Yes. The hair can be straightened, curled, and even blow-dried (we recommend allowing hair to air dry if possible for minimal heat or blow dry at a cool/low temperature). We recommend using heat protectant to protect your hair from any potential shedding and heat damage! Our hair takes color and bleach very well. For the best results, you should go see a professional. *WE ARE NOT RESPONSIBLE FOR ANY DAMAGES DUE TO COLORING/HEAT ON YOUR BEHALF* (SEE RECOMMENDED PRODUCTS ON HAIR CARE PAGE)
Does this hair shed?
There is minimum to NO shedding. However please remember this is hair sewn to a weft, not a scalp you may experience some strands as normal hair would eventually do. Some reasons for shedding; over-working the hair, constantly applying heat to it, over-processing with bleach/color, wefts not sealed, etc. Your hair should be treated like your real hair!
How many bundles should I get?
We recommend between 2-4 bundles,depending on the look you’re going for. 2 bundles are normally for bobs, 3 bundles is considered a natural look, 4 bundles would be fuller. We also recommend our closures and frontals for low maintenance for natural hair and better blending.
For bob lengths, we recommend 2 bundles.
Lengths 14″-22″, we recommend 3 bundles for fullness.
Lengths 24″-28″, we recommend 4 or more bundles.
*REMEMBER: The longer the hair, the shorter the weft and the thinner the bundle!*
What products should I use to care for my hair? What's the best way to take care of it?
SEE OUR PRODUCT RECOMMENDATIONS ON HAIR CARE PAGE. We recommend BioSilk products for our Luxe Straight/Bougie Body Wave and the ION Moisture line for our High Class Wavy/Opulence Wave. Other products are listed on the hair care page! ALWAYS WRAP YOUR HAIR IN SILK.
What is your return/exchange policy?
*ALL DISCOUNTED/SALE PRODUCTS ARE FINAL SALE*
We do not accept ANY RETURNS no exceptions. If your order comes damaged you may request an EXCHANGE only and you must show PROOF. We will not exchange or accept any items that was altered after purchase (such as cutting, coloring, heat, etc)
***We have a right to deny your request if there are physical damages that were not made on the company’s behalf.
What happens if my package is lost in shipment? Sent to the wrong address?
WE ARE NOT RESPONSIBLE OF ANY LOST PACKAGES DUE TO USPS OR CUSTOMER GIVING THE WRONG ADDRESS. You are responsible for making sure your product is being shipped out correctly. We use whatever address that is given during checkout! We will not offer a refund or send you more product if your order is lost by USPS or shipped to the wrong address. You must file a lost claim with the United States Postal Services or try stopping your order before it reaches its final destination if it's shipped to the wrong address. NO EXCEPTIONS.
How may I contact you?
Email us at [email protected]